Volunteer Coordinator

We are looking for an organised, self-motivated individual with warmth, charisma and enthusiasm to develop and deliver Youth Concern’s first ever volunteering programme.

A real ‘people person’, you will build a community of volunteers, recognising their contribution, celebrating their impact and developing their skills and experience. You will lead on the promotion, engagement, recruitment, on boarding, training, development and retention of volunteers. You will be the main contact for all volunteering enquiries.

We are ambitious for ‘our’ young people and for our charity. With your help we intend to:

• encourage young people to volunteer across the charity, on our youth panel, as young trustees and in service delivery where appropriate be awarded the King's Award for Voluntary Service (KAVS), the highest award given to voluntary groups in the UK

This role will include, but not be limited to:

Develop and deliver our first every volunteer programme

• Working with colleagues to identify volunteer roles across Youth Concern, recruit and develop volunteers to meet organisational need Ensure recruitment processes are effective and completed in a timely and efficient manner. Oversee induction of new volunteers Develop and deliver end-to-end volunteer support to ensure every volunteer feels valued and appreciated Lead on all volunteer engagement activity, including an annual celebration event Ensure our volunteer programme responds to needs in a scalable and sustainable way Identify opportunities to embed great volunteer practices

Communication

• Monitor and respond to all volunteer enquiries in a timely and efficient manner Working with line managers, support effective relationships between paid and volunteer team members Promote positive messages about volunteering with Youth Concern externally through networking, attending relevant events and communicating through a range of channels, on and offline Contribute to our social media, website and newsletter content to help raise awareness of opportunities for and the impact of volunteering Coordinate regular feedback from volunteers on their experience of working with Youth Concern and make use of their feedback to inform best practice   Keep volunteers up to date and engaged in our work with news, events, stories, fundraising opportunities and more, and inspired by the work they do Monitor and report on the impact of volunteer activity and against key performance indicators (KPIs) Provide updates on volunteering, including challenges and opportunities, for colleagues and the trustees as required Help create a volunteering handbook that is kept updated and shared with volunteers

Delivery

• Develop, implement and improve volunteering policies and procedures, quality standards and communication channels, maintaining up-to-date knowledge of relevant legislation Administer volunteer records and maintain a register of active volunteers Ensure all relevant induction and development training is fit for purpose, including safeguarding, health and safety, data protection and role-specific training. Enhance with further skill development where possible Handle volunteer complaints and disciplinary matters