Service Manager

Key Duties and Responsibilities

Service Delivery

• Ensure that services are delivered in compliance with contractual and service level agreements. Support the development of an accessible range of services which are effective in supportive positive behaviour change in line with contractual requirements. Ensure services are delivered in accordance with the Alliances vision and values. Ensure the maintenance of appropriate record keeping by staff and volunteers. Compile and present reports as directed by the Alliance Manager. Ensure effective monitoring systems are in place to achieve performance targets and identify gaps. Ensure that co-production is embedded throughout service delivery and development. Ensure that Health and Safety polices are incorporated into daily work practices and are always adhered to.

Quality Assurance  

• Ensure agreed standards of service delivery in compliance with relevant legislation, national policy, Quality Standards, and purchaser requirements. Develop, promote, and monitor quality assurance systems appropriate to the needs of the individual/Service, organisational requirements, and local and national data sets. Ensure that stakeholder and service user engagement processes are managed, reviewed, and developed. Ensure the team is kept up to date with good practice in relation to the delivery of alcohol and drugs services. Ensure the development of new services in relation to alcohol and drugs according to Cardiff and Vale identified need and in line with the Alliance agreement. Ensure the team is kept up to date with good practice/legislation and policy in relation to safeguarding. The post holder will be expected to work in line with the Social Services and Well Being (Wales Act) 2014, and the Violence Against Women Domestic Abuse and Sexual Violence (Wales) Act 2015 to ensure safeguarding of individuals (adult and children) is at the heart of service delivery. A good understanding of confidentiality and information sharing legislation is required with the confidence to act professionally and seek guidance and support from line management and colleagues where appropriate.

Staff Management

• Lead on the recruitment and selection of staff Provide staff with regular supervision in accordance with agreed supervision policy. Conduct staff appraisals and supervision in accordance with agreed policies and procedures. Ensure all the team members are trained and equipped to undertake their duties to a high standard. Ensure the team delivers evidence-based interventions to service users in line with best practice frameworks and national guidance. Ensure that the services provide equal opportunities in daily work practice and that dispersed delivery and group-work programmes are accessible to all. In conjunction with the team, to ensure effective records and statistical information are maintained and to meet requirements for reporting and service planning and development.

Ensure implementation of the service policies and procedures and contribute to the development of policy and agency management through participation in senior management and/or staff management meetings.

Financial Management and administration  

• Ensure that records are kept up-to-date and take account of relevant legislation and individual requirements. Ensure service records are robust for auditing to ensure compliance with organisational requirements. Maintain the economic viability of the service by operating within agreed budgetary requirements. Record information in line with the organisation’s Confidentiality Policy and the Data Protection Act. Assist in the development and negotiation of service budgets.

Health & Safety and Property Management

• Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.

• Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational policy. Monitor, review, and ensure implementation of risk assessment and management strategies within the service.

Learning and Development  

• Maintain, promote, and ensure within the service an awareness of current developments in practice and legislation. Participate in relevant internal and external training, identify own, individual and team learning and development needs. Ensure staff receive appropriate learning and development to meet individuals and service needs. Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy. Maintain own recognised and required qualifications.

Other Requirements

• Organise your working time to maximise the efficiency of the Service. Undertake on-call, weekend, and rota-working as required. Undertake any other tasks as may be requested.